GETTING STARTED IN SIX SI***A（六西格玛入门指南） 电子版 免费 pdf 下载 azw3 fb2 caj mobi

nizati*** simply means defining and measuring quality; a working sys-tem designed to identify that elusive goal,perfection.Companies such as GE,Microsoft,and 3M have used this approach to eliminate product defects,reduce cycle time,and improve cus- 4 tomer satisfaction.Six Sigma may sound intimidating,but the fact is that you don't have to be a high-level executive at a giant corporation to use-or understand-this concept.It is simply a way of improving quality.

Getting Started in Six Sigma is designed to show you,step by step,how Six Sigma works and how it can be used most effectively.Whether you're a manager trying to change your approach to problem solving or an employee in a corporation with a Six Sigma program,this book will clearly lead you through each step of the process.Definiti*** within the margins-placed at points of discussion-will help you to quickly master Six Sigma terminology as you read along.

Introduction:Striving for Perfection in an Imperfect World

Chapter 1:The Meaning of Six Sigma

Chapter 2:The Customer’ s Point iew

Chapter 3:Outside-In Thinking

Chapter 4:The Nature of Quality

Chapter 5:Product and Service Defects

Chapter 6:Improving Process Systems

Chapter 7:Striving for C***istency

Chapter 8:Excepti*** and Rules

Glossary

NotesIndex

MICHAEL C.THOMSETT is a financial write***ho has written more than sixty books on investing,real estate,business,and management topics.He is the author of several Wiley books including the successful Getting Started in Opti***,now in its sixth edition.Tho

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书籍介绍

The basics behind the Six Sigma quality control technique Six Sigma is designed to achieve excellence in customer service and measure deviation from the ideal. It provides a process for placing value on the intangible nature of quality control. The underlying theories of Six Sigma are highly technical and complex. This book is a basic guide to those who are new to the concept, and though this is a complex subject, the concepts involved are not too complex for readers to gr***. Getting Started in Six Sigma ***s how an employee or supervisor can implement Six Sigma successfully without having to become technically familia***ith process-oriented models or statistical modeling. Michael C. Thomsett (Pt. Townsend, WA) is a financial write***ho has written more than 50 books on investing, real estate, business, and management topics. He is the author of several Wiley books including the successful Getting Started in Opti*** (0-471-44493-6). Prior to his writing career, Thomsett was a professional accountant and systems c***ultant.