旅游饭店英语(第2版) 清华大学出版社 电子版 免费 pdf 下载 azw3 fb2 caj mobi

本书结合国际旅游饭店业发展的新特点，依照旅游饭店岗位服务场景、工作流程和职业技能要点，系统介绍了房间预订、礼宾服务、接待、问讯、外币兑换与收银、客房整理、维修与安保、餐厅服务、酒吧服务、商务中心、购物、康乐中心、会议服务等旅游饭店英语基本知识，并通过指导学生实训的形式，以强化学生的技能培养。本书构思独特，结构严谨，内容翔实，突出实用性，并注重旅游饭店英语服务全过程应用能力的培养。本书既可作为普通高等院校本科旅游管理专业的教材，同时又兼顾普通高校专接本、高职、高等教育自学考试、成人教育旅游管理教学，也可用于旅游饭店从业者的在职岗位培训，参加旅游英语资格取证考试提供辅导。

Unit 1 Hotel Basics1

Learning Objectives1

Warming Up1

Situational Conversati***3

Conversation 1 The Sense of Service3

Conversation 2 Choosing Your Hotel4

Additional Useful Expressi***5

Classroom Activities7

Reading9

“Green” Hotels and “Green” Hotels Association9

Exercises11

Learning Tips13

Unit 2 Room Reservation14

Learning Objectives14

Warming Up14

Situational Conversati***15

Conversation 1 Making a Reservation16

Conversation 2 Desired Room Being Fully Booked16

Additional Useful Expressi***18

Classroom Activities19

Reading20

The Duties of Reservationists21

Exercises22

Learning Tips24

Unit 3 Bell Service25

Learning Objectives25

Warming Up25

Situational Conversati***27

Conversation 1 Showing the Guests to Their Rooms27

Conversation 2 Depositing Some Items28

Additional Useful Expressi***29

Classroom Activities31

Reading33

The Duties of Doormen and Bellboys33

Exercises35

Learning Tips38

Unit 4 Reception39

Learning Objectives39

Warming Up39

Situational Conversati***41

Conversation 1 Checking in Guest with a Reservation41

Conversation 2 Helping a Walk-in Guest42

Additional Useful Expressi***43

Classroom Activities44

Reading47

The Duties of Receptionists and Reservati*** Clerks47

Exercises49

Learning Tips51

Unit 5 Switchboard52

Learning Objectives52

Warming Up52

Situational Conversati***53

Conversation 1 Receiving a Phone Call54

Conversation 2 Explaining the Way to Make Phone Calls54

Conversation 3 Placing a Morning Call55

Additional Useful Expressi***56

Classroom Activities57

Reading59

The Duties of Switchboard ***s59

Exercises61

Learning Tips63

Unit 6 Information Service65

Learning Objectives65

Warming Up65

Situational Conversati***67

Conversation 1 Information for Shopping & Sightseeing67

Conversation 2 Giving Directi*** to Hotel67

Conversation 3 Taking a Message68

Additional Useful Expressi***69

Classroom Activities70

Reading72

The Duties of Hotel Desk Clerks73

Exercises75

Learning Tips77

Unit 7 Foreign Exchange and Cashier’s78

Learning Objectives78

Warming Up78

Situational Conversati***80

Conversation 1 Exchanging Money80

Conversation 2 Changing Coins80

Conversation 3 Checking Out81

Additional Useful Expressi***82

Classroom Activities83

Reading85

What Does a Cashier Pay Attention to?85

Exercises88

Learning Tips89

Unit 8 Housekeeping ( I )90

Learning Objectives90

Warming Up90

Situational Conversati***92

Conversation 1 Cleaning the Room92

Conversation 2 Turn-down Service92

Additional Useful Expressi***94

Classroom Activities95

Reading97

Housekeeping Department97

Exercises100

Learning Tips102

Unit 9 Housekeeping ( II )103

Learning Objectives103

Warming Up103

Situational Conversati***104

Conversation 1 Laundry105

Conversation 2 Room Service105

Conversation 3 Morning Call106

Additional Useful Expressi***107

Classroom Activities108

Reading110

The Duties of Room Attendants110

Exercises112

Learning Tips114

Unit 10 Maintenance and Safety115

Learning Objectives115

Warming Up115

Situational Conversati***117

Conversation 1 The TV Doesn't Work117

Conversation 2 Changing a Noisy Room118

Conversation 3 Asking for a Duplicate Key118

Additional Useful Expressi***119

Classroom Activities120

Reading122

Hotel Safety Regulati*** Abroad122

Exercises124

Learning Tips127

Unit 11 Restaurant Service128

Learning Objectives128

Warming Up128

Situational Conversati***129

Conversation 1 Receiving Guests130

Conversation 2 At the Western Restaurant130

Conversation 3 At the Chinese Restaurant131

Additional Useful Expressi***132

Classroom Activities134

Reading136

The Duties of Waiters and Waitress136

Exercises138

Learning Tips140

Unit 12 Bar Service141

Learning Objectives141

Warming Up141

Situational Conversati***143

Conversation 1 Take Beverage Order143

Conversation 2 Serving the Guest143

Conversation 3 Serving the Guest144

Additional Useful Expressi***145

Classroom Activities147

Reading150

What Does It Take to Become a Good Bartender?150

Exercises152

Learning Tips154

Unit 13 Business Service156

Learning Objectives156

Warming Up156

Situational Conversati***158

Conversation 1 Booking Flight158

Conversation 2 Copying and Typing159

Additional Useful Expessi***160

Classroom Activities161

Reading163

Welcome to Business Services164

Exercises165

Learning Tips168

Unit 14 Shopping Arcade169

Learning Objectives169

Warming Up169

Situational Conversati***170

Conversation 1 Selecting a Gift171

Conversation 2 About Chinese Arts and Crafts172

Additional Useful Expressi***173

Classroom Activities173

Reading174

Main Duties of Shop Assistants175

Exercises177

Learning Tips179

Unit 15 Recreation and Fitness180

Learning Objectives180

Warming Up180

Situational Conversati***182

Conversation 1 At Night Club182

Conversation 2 At Training Center183

Additional Useful Expressi***183

Classroom Activities184

Reading185

Job of the Fitness Worker186

Exercises188

Learning Tips190

Unit 16 Meeting Service191

Learning Objectives191

Warming Up191

Situational Conversati***192

Conversation 1 Arranging a Conference193

Conversation 2 Booking Meeting Facilities193

Additional Useful Expressi***194

Classroom Activities196

Reading198

How to Choose the Right Conference Call Service198

Exercises200

Learning Tips203

Keys to Exercises204

Trans of the Conversati***234

Trans for Listening Practice280

Terminology of Hotel Service299

Reference307

VIII

IX

  VII

张翠玲，中国人民大学英语语言文学专业研究生，文学硕士，讲师。长期从事大学英语和专业英语教学，教学经验丰富。主授课程有大学英语、英语语言学、商务英语写作、商务英语视听说、饭店服务英语、旅游服务英语等课程等。主编教材《大学英语实用教程》，发表论文有《中国翻译考试现状分析及反思》（赤峰学院学报2011.8），《金隄的翻译思想》（海外英语2011.11），《标点符号在英汉翻译中的处理》（宜春学院学报2012.2），《新时代翻译研究的新转向》（南昌教育学院学报2012.11）。

黄中军：毕业于首都师范大学英语系，英语教育学士学位，英语教授，北京宣武红旗业余大学外语系主任，西城区政协常委。长期从事高等学历和高等职业教育，教学经验丰富。主要从事英语本专科的教学任务，主授课程：英语精读、英语听说、英汉口译、英语写作、大学英语、饭店服务英语、旅游服务英语等。对英语教学有所研究，曾公开发表过多篇论文，主研多项课题，主编、参编了多部教材，主编《旅游英语》，为中科院等翻译过大量资料，出版了译著《智慧七柱》。

鄢莉：郑州大学硕士研究生毕业、郑州大学西亚斯国际学院教师。教授商务英语、商务英语写作、饭店服务英语、旅游服务英语、导游英语、大

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本书结合国际旅游饭店业发展的新特点，依照旅游饭店岗位服务场景、工作流程和职业技能要点，系统介绍了房间预订、礼宾服务、接待、问讯、外币兑换与收银、客房整理、维修与安保、餐厅服务、酒吧服务、商务中心、购物、康乐中心、会议服务等旅游饭店英语基本知识，并通过指导学生实训的形式，以强化学生的技能培养。本书构思独特，结构严谨，内容翔实，突出实用性，并注重旅游饭店英语服务全过程应用能力的培养。本书既可作为普通高等院校本科旅游管理专业的教材，同时又兼顾普通高校专接本、高职、高等教育自学考试、成人教育旅游管理教学，也可用于旅游饭店从业者的在职岗位培训，参加旅游英语资格取证考试提供辅导。